Customer Experience Specialist – Foodservice

5Ways Foodservice Pty; Greater Dandenong; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive onboarding

Ongoing training

Long-term career development

Stable Australian business

Teamwork and reliability

Job summary

5Ways Foodservice Pty is seeking a Customer Service Specialist in Australia. You will be the first point of contact for customers, handling inquiries, processing orders, and coordinating delivery with a focus on solutions and relationship-building.

The role emphasizes teamwork, training, and ongoing development in a supportive environment. Previous service experience is valued, and foodservice knowledge is not essential.

Qualifications

• A genuine passion for customer service.
• Excellent communication and relationship-building skills.
• Strong attention to detail and administrative ability.
• Confidence using computer systems and learning new software.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive attitude and willingness to learn.

Responsibilities

• Processing customer orders accurately and efficiently.
• Managing invoicing, delivery coordination, and order amendments.
• Responding to customer enquiries via phone and email.
• Resolving customer issues and providing timely solutions.
• Building and maintaining strong customer relationships.
• Liaising with internal departments to ensure seamless service delivery.

Skills

Customer service passion

Communication skills

Attention to detail

Computer literacy

Multitasking

Learner mindset

Job description

5Ways Foodservice Pty is seeking a Customer Service Specialist in Australia. You will be the first point of contact for customers, handling inquiries, processing orders, and coordinating delivery with a focus on solutions and relationship-building.

The role emphasizes teamwork, training, and ongoing development in a supportive environment. Previous service experience is valued, and foodservice knowledge is not essential.