Customer Service Specialist

5Ways Foodservice; Greater Dandenong; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive onboarding

Ongoing training

Long-term career development

Stable Australian business

Teamwork and reliability

Job summary

5Ways Foodservice Pty is seeking a Customer Service Specialist in Australia. You will be the first point of contact for customers, handling inquiries, processing orders, and coordinating delivery with a focus on solutions and relationship-building.

The role emphasizes teamwork, training, and ongoing development in a supportive environment. Previous service experience is valued, and foodservice knowledge is not essential.

Qualifications

• A genuine passion for customer service.
• Excellent communication and relationship-building skills.
• Strong attention to detail and administrative ability.
• Confidence using computer systems and learning new software.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive attitude and willingness to learn.

Responsibilities

• Processing customer orders accurately and efficiently.
• Managing invoicing, delivery coordination, and order amendments.
• Responding to customer enquiries via phone and email.
• Resolving customer issues and providing timely solutions.
• Building and maintaining strong customer relationships.
• Liaising with internal departments to ensure seamless service delivery.

Skills

Customer service passion

Communication skills

Attention to detail

Computer literacy

Multitasking

Learner mindset

Job description

Sunday to Thursday | Full-Time Position
Sunday 2:00pm-6:00pm | Monday-Thursday 9:00am-6:00pm

At 5Ways Foodservice, we're passionate about delivering exceptional service to our customers and creating a workplace where our people can thrive. As one of Australia's leading foodservice distributors, we're looking for a Customer Service Specialist to join our growing team.

If you're someone who enjoys helping people, solving problems, and building strong customer relationships, we'd love to hear from you.

About the Role

As part of our friendly and supportive Customer Service team, you'll be the first point of contact for our valued customers, ensuring every interaction is positive, professional, and solution-focused.

Your responsibilities will include:

• Processing customer orders accurately and efficiently
• Managing invoicing, delivery coordination, and order amendments
• Responding to customer enquiries via phone and email
• Resolving customer issues and providing timely solutions
• Building and maintaining strong customer relationships
• Liaising with internal departments to ensure seamless service delivery

What You'll Bring

• A genuine passion for customer service
• Excellent communication and relationship-building skills
• Strong attention to detail and administrative ability
• Confidence using computer systems and learning new software
• The ability to manage multiple priorities in a fast-paced environment
• A positive attitude and willingness to learn

Previous experience in customer service, administration, retail, hospitality, or a call centre environment will be highly regarded, but foodservice industry experience is not essential. We'll provide the training and support you need to succeed.

Why Join 5Ways?

• Supportive and collaborative team culture
• Comprehensive onboarding and ongoing training
• Long-term career development opportunities
• Stable and growing Australian business
• Be part of a company that values teamwork, initiative, and reliability

If you're looking for a role where you can make a real impact while developing your career with a supportive organisation.