Customer Experience & Service Coordinator

FVS Fire; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

FVS Fire is seeking a Customer Relationship Officer to join our team at the Shailer Park office. You will be the primary point of contact for clients, coordinating service activities and ensuring a smooth, professional experience across our education, healthcare, commercial, retail, and industrial projects.

In this role you will manage inquiries, keep clients informed, and work with technicians and internal teams to deliver outstanding service while building lasting relationships and supporting

Qualifications

• Experience in customer service, administration, coordination, or a service-based environment.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build relationships.
• The ability to manage competing priorities and meet deadlines.
• Strong computer skills, including Microsoft Office (Outlook, Word, and Excel).
• A positive attitude, willingness to learn, and a team-focused approach.

Responsibilities

• Providing professional and responsive customer service via phone and email.
• Coordinating service requests and supporting daily scheduling activities.
• Liaising with customers, technicians, and internal teams to ensure work is delivered efficiently.
• Keeping customers informed and proactively managing expectations.
• Maintaining accurate records, reports, and documentation within company systems.
• Monitoring outstanding service requests and supporting timely completion.
• Building strong relationships with clients, suppliers, and internal stakeholders.
• Contributing to a positive team culture focused on delivering exceptional service.

Skills

Customer service

Administration

Coordination

Relationship building

Communication

Multitasking

Microsoft Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Job description

FVS Fire is seeking a Customer Relationship Officer to join our team at the Shailer Park office. You will be the primary point of contact for clients, coordinating service activities and ensuring a smooth, professional experience across our education, healthcare, commercial, retail, and industrial projects.

In this role you will manage inquiries, keep clients informed, and work with technicians and internal teams to deliver outstanding service while building lasting relationships and supporting