Customer Relationship Officer

FVS Fire; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

FVS Fire is seeking a Customer Relationship Officer to join our team at the Shailer Park office. You will be the primary point of contact for clients, coordinating service activities and ensuring a smooth, professional experience across our education, healthcare, commercial, retail, and industrial projects.

In this role you will manage inquiries, keep clients informed, and work with technicians and internal teams to deliver outstanding service while building lasting relationships and supporting

Qualifications

• Experience in customer service, administration, coordination, or a service-based environment.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build relationships.
• The ability to manage competing priorities and meet deadlines.
• Strong computer skills, including Microsoft Office (Outlook, Word, and Excel).
• A positive attitude, willingness to learn, and a team-focused approach.

Responsibilities

• Providing professional and responsive customer service via phone and email.
• Coordinating service requests and supporting daily scheduling activities.
• Liaising with customers, technicians, and internal teams to ensure work is delivered efficiently.
• Keeping customers informed and proactively managing expectations.
• Maintaining accurate records, reports, and documentation within company systems.
• Monitoring outstanding service requests and supporting timely completion.
• Building strong relationships with clients, suppliers, and internal stakeholders.
• Contributing to a positive team culture focused on delivering exceptional service.

Skills

Customer service

Administration

Coordination

Relationship building

Communication

Multitasking

Microsoft Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Job description

Are you passionate about creating great customer experiences and building strong relationships? Do you enjoy a role where every day brings new challenges, problem solving opportunities, and the chance to make a real difference?

At FVS Fire, we do more than maintain fire protection systems we help protect people, businesses, and communities. As a trusted leader in the fire protection industry, we deliver essential services that keep critical systems operating across education, healthcare, commercial, retail, and industrial environments.

We are growing and looking for a Customer Relationship Officer to join our team at our Shailer Park office. This is an exciting opportunity for a customer focused professional who enjoys building relationships, coordinating solutions, and being part of a team that delivers outstanding service.

Are you passionate about creating great customer experiences and building strong relationships? Do you enjoy a role where every day brings new challenges, problem solving opportunities, and the chance to make a real difference?

At FVS Fire, we do more than maintain fire protection systems we help protect people, businesses, and communities. As a trusted leader in the fire protection industry, we deliver essential services that keep critical systems operating across education, healthcare, commercial, retail, and industrial environments.

We are growing and looking for a Customer Relationship Officer to join our team at our Shailer Park office. This is an exciting opportunity for a customer focused professional who enjoys building relationships, coordinating solutions, and being part of a team that delivers outstanding service.

About the Role

As a key connection point between our clients, technicians, and internal teams, you'll play an important role in ensuring our customers receive a seamless and professional experience.

You'll manage customer enquiries, coordinate service activities, keep clients informed, and help ensure our teams have the information they need to deliver exceptional service.

This is a varied role where your organisation skills, communication, and ability to build trust will have a direct impact on our customers and the success of our service operations.

What You'll Be Doing

• Providing professional and responsive customer service via phone and email.
• Coordinating service requests and supporting daily scheduling activities.
• Liaising with customers, technicians, and internal teams to ensure work is delivered efficiently.
• Keeping customers informed and proactively managing expectations.
• Maintaining accurate records, reports, and documentation within company systems.
• Monitoring outstanding service requests and supporting timely completion.
• Building strong relationships with clients, suppliers, and internal stakeholders.
• Contributing to a positive team culture focused on delivering exceptional service.

About You

You are a proactive and organised customer service professional who enjoys helping people and finding solutions. You take pride in your work, communicate confidently, and can manage multiple priorities in a fast-paced environment.

You'll bring:

• Experience in customer service, administration, coordination, or a service-based environment.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build relationships.
• The ability to manage competing priorities and meet deadlines.
• Strong computer skills, including Microsoft Office (Outlook, Word, and Excel).
• A positive attitude, willingness to learn, and a team-focused approach.

Experience within the fire protection, facilities management, trades, or maintenance industries will be highly regarded but is not essential.

Why Join FVS Fire?

At FVS Fire, our people are at the centre of everything we do. We are committed to creating a supportive workplace where our team can develop, grow, and make a meaningful contribution.

You'll enjoy:

• A supportive and collaborative team environment.
• Ongoing training and career development opportunities.
• Career growth within a successful and growing business.
• The opportunity to work in an essential industry where your contribution helps protect people and property every day.

Ready to Join Us?

If you're looking for a rewarding role where you can build relationships, make an impact, and be part of a team that values quality and customer service, we'd love to hear from you.