Field Service & Customer Support Coordinator

Embodied Recruitment; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Embodied Recruitment is seeking a Customer Service Officer for a leading heavy vehicle workshop equipment provider in Brisbane. You will coordinate bookings, service requests and field technician schedules to ensure smooth day-to-day operations.

Reporting to the Customer Service and Warehouse Manager, you will stay closely connected with technicians, customers and parts suppliers, prepare quotes, and help drive service SLAs while delivering outstanding customer experiences.

Qualifications

• Experience in coordinating service field operations.
• Strong organisational skills and attention to detail.
• Ability to liaise with customers and technicians.

Responsibilities

• Handle all inbound enquiries, orders and service requests from customers.
• Update customers on progress of bookings for preventive, warranty and urgent service repairs.
• Plan and manage daily/weekly service technicians schedules and routes.
• Ensure effective route planning and cluster jobs to maximise output.
• Coordinate regional trips for service technicians including travel and parts availability.
• Identify gaps in daily activities and proactively book servicing.
• Build strong relationships with service technicians and customers.
• Communicate daily with technicians to confirm jobs and allocation of parts.
• Prepare quotes and track performance relating to service level agreements.
• Check parts availability for scheduled jobs and coordinate to site.
• Maintain strong relationships with customers, internal and external stakeholders.

Job description

Embodied Recruitment is seeking a Customer Service Officer for a leading heavy vehicle workshop equipment provider in Brisbane. You will coordinate bookings, service requests and field technician schedules to ensure smooth day-to-day operations.

Reporting to the Customer Service and Warehouse Manager, you will stay closely connected with technicians, customers and parts suppliers, prepare quotes, and help drive service SLAs while delivering outstanding customer experiences.