Client Services & Admin Coordinator

Pacific Smoke Alarms; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Pacific Smoke Alarms is seeking a proactive Customer Fanatic / Administrator in Burleigh Heads. The role supports flow between clients, property managers, tenants and our field team, with duties spanning service, sales on inbound enquiries, and data management.

You will be central to keeping information accurate, processing work orders, and maintaining strong client relationships in a fast-growing local business.

Qualifications

• Excellent written & verbal communication skills required.
• High level of computer literacy and data entry accuracy.
• Strong organisational skills and attention to detail.
• Ability to work autonomously and manage time effectively.
• Pleasant phone manner and customer-focused approach.
• Experience handling inbound enquiries and basic sales tasks.

Responsibilities

• Delight clients with exceptional service.
• Sell to inbound enquiries.
• Manage and update our customised database.
• Enter and process work orders from property managers.
• Respond to phone, email and web enquiries.
• Liaise with property managers, tenants, homeowners and technicians.
• Ensure accurate data entry and records.
• Perform general office administration.

Skills

Excellent communication

Computer literacy

Organisational skills

Attention to detail

Autonomy

Phone etiquette

Sales mindset

Team player

Reliable transport

Tools

CRM/database

Job description

Pacific Smoke Alarms is seeking a proactive Customer Fanatic / Administrator in Burleigh Heads. The role supports flow between clients, property managers, tenants and our field team, with duties spanning service, sales on inbound enquiries, and data management.

You will be central to keeping information accurate, processing work orders, and maintaining strong client relationships in a fast-growing local business.