Customer Experience & Sales Lead - Drive Service & Orders

Kirily Pty Ltd; Gosford; On-site; AUD 70,000 - 90,000; Full time

Job summary

Kirily Pty Ltd in Gosford, NSW is seeking an experienced Customer Experience & Sales Lead to drive excellent service and sales performance. You will lead a small customer service team, coordinate the day-to-day CX function, and ensure enquiries and orders are handled promptly and professionally.

The role requires strong communication, organisational skills, and a proactive approach to improve processes. You will collaborate with sales, warehouse and internal teams to meet customer requirements

Qualifications

• At least 3 years' experience in a customer service, administration, or similar role.
• Previous experience supervising or managing a small team.
• Strong communication and interpersonal skills.
• Excellent phone and email manner.
• Good computer and administration skills.
• The ability to manage multiple priorities in a busy environment.
• A proactive attitude and willingness to take initiative.

Responsibilities

• Manage and support a small customer service team
• Respond to customer enquiries via phone and email
• Process customer orders accurately and efficiently
• Assist customers with product, order, and delivery enquiries
• Resolve customer concerns and issues in a professional and timely manner
• Liaise with sales representatives, warehouse staff, and other internal departments to ensure customer requirements are met
• Monitor outstanding customer enquiries and follow up where required
• Maintain accurate customer and order information within internal systems
• Assist with general administration and office duties
• Support improvements to customer service processes and procedures

Skills

Customer service

Administration

Team leadership

Communication

Organisational skills

Time management

Attention to detail

Problem solving

Job description

Kirily Pty Ltd in Gosford, NSW is seeking an experienced Customer Experience & Sales Lead to drive excellent service and sales performance. You will lead a small customer service team, coordinate the day-to-day CX function, and ensure enquiries and orders are handled promptly and professionally.

The role requires strong communication, organisational skills, and a proactive approach to improve processes. You will collaborate with sales, warehouse and internal teams to meet customer requirements