Customer Service Team Leader (Salesforce) – Grow & Elevate

Criterion Industries; Blacktown; On-site; AUD 70,000 - 100,000; Full time

Job summary

Criterion Industries is seeking an experienced Customer Service Team Leader in NSW to drive high-quality customer experiences and build a high-performing team. You will lead daily operations, coach staff, and manage key accounts while collaborating with sales, operations and suppliers to grow revenue.

The role emphasizes process improvement, training, and performance reviews within a fast-paced manufacturing environment. An energetic, team-focused culture awaits in our Glendenning area office.

Qualifications

• Proven experience leading a customer service team.
• Strong communication and relationship-building abilities.
• Ability to thrive in a fast-paced environment and juggle competing priorities.
• Proficiency with CRM and ERP systems (Salesforce, Business Central).

Responsibilities

• Lead, motivate and support the Customer Service team.
• Manage daily workflows and team workloads.
• Handle customer escalations and complex issues.
• Coach team members through regular feedback and one-on-one meetings.
• Build strong relationships with key customer accounts and act as a link between customers, sales, operations and suppliers.
• Ensure accurate capture of customer interactions in Salesforce.

Skills

People leadership

Coaching

Customer service

Relationship building

Communication

Tools

Salesforce CRM

ERP (Business Central)

Job description

Criterion Industries is seeking an experienced Customer Service Team Leader in NSW to drive high-quality customer experiences and build a high-performing team. You will lead daily operations, coach staff, and manage key accounts while collaborating with sales, operations and suppliers to grow revenue.

The role emphasizes process improvement, training, and performance reviews within a fast-paced manufacturing environment. An energetic, team-focused culture awaits in our Glendenning area office.