Customer Service Team Leader, Vehicle Operations & KPIs

Smartgroup; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave (up to 20 weeks)

Make a Difference Days

Salary packaging & novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup is seeking a Customer Service Team Leader in Sydney to lead and develop a high-performing team within Vehicle Operations. You will coach staff, drive service quality, and manage workloads to ensure excellent customer outcomes.

The role emphasizes people leadership, KPI accuracy and collaboration with stakeholders across the business. A proactive, customer-focused approach is essential, with support for flexibility and growth.

Qualifications

• 3+ years’ experience leading a customer service or operational team.
• Strong coaching and people leadership skills.
• Experience managing KPIs and team performance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coach, support and develop your team.
• Drive performance across service, quality and KPIs.
• Manage workloads and resourcing.
• Improve processes and customer outcomes.
• Build a positive, engaged and high-performing team culture.

Skills

People leadership

Coaching

KPIs management

Stakeholder management

Communication

Job description

Smartgroup is seeking a Customer Service Team Leader in Sydney to lead and develop a high-performing team within Vehicle Operations. You will coach staff, drive service quality, and manage workloads to ensure excellent customer outcomes.

The role emphasizes people leadership, KPI accuracy and collaboration with stakeholders across the business. A proactive, customer-focused approach is essential, with support for flexibility and growth.