Customer Service Operations Lead

Sutherland Shire Council; Sydney; On-site; AUD 122,000 - 135,000; Full time

Benefits offered by this job

12% superannuation

Fitness passport

Employee assistance program

Annual flu shots

Novated lease options

Health and wellbeing programme

Job summary

Sutherland Shire Council in Sydney, NSW, seeks a Team Leader for Customer Service Operations to oversee council's customer service functions, ensuring frameworks and resources deliver outstanding experiences.

Lead a data-driven, multiplatform service delivery program, collaborate with internal stakeholders and the Customer Experience Leadership Team to implement the Customer Experience Strategy and drive continuous improvement.

Qualifications

• Extensive experience leading multi-channel customer service teams.
• Proven track record implementing customer service delivery frameworks.
• Strong analytical and data-driven decision making.

Responsibilities

• Lead a dynamic team dedicated to enhancing customer experience.
• Implement data-driven strategies to continuously improve service delivery.
• Collaborate with internal stakeholders to ensure alignment with organisational goals.
• Foster a positive and empowering work environment for team members.

Skills

Leadership

Analytical thinking

Communication

Time management

Stakeholder engagement

Education

Tertiary qualification in Business, Information Technology, Psychology, Management, or equivalent

Job description

Sutherland Shire Council in Sydney, NSW, seeks a Team Leader for Customer Service Operations to oversee council's customer service functions, ensuring frameworks and resources deliver outstanding experiences.

Lead a data-driven, multiplatform service delivery program, collaborate with internal stakeholders and the Customer Experience Leadership Team to implement the Customer Experience Strategy and drive continuous improvement.