Customer Service Team Lead — Grow Key Accounts

Criterion Industries Pty; Blacktown; Vor Ort; AUD 100.000 - 120.000; Vollzeit

Benefits dieser Stelle

No weekends

Career growth

Supportive culture

Zusammenfassung

Criterion Industries in Glendenning, NSW, is seeking a Customer Service Team Leader to guide a busy support desk and ensure exceptional service. You will lead the team, manage escalations, and drive key customer engagements from the head office in Western Sydney.

You will oversee daily workflows, coach staff, and coordinate with sales, operations, and suppliers to grow revenue while delivering outstanding customer experiences.

Qualifikationen

• Proven experience leading a customer service team.
• Strong people leadership and coaching skills.
• Exceptional communication and relationship-building abilities.
• Experience with CRM and ERP systems.
• Ability to thrive in a fast-paced environment and juggle priorities.

Aufgaben

• Lead, motivate, and support the Customer Service team.
• Manage daily workflows and team workloads.
• Handle customer escalations and complex issues.
• Coach team members through regular feedback and one-on-one meetings.
• Identify training and development opportunities.

Kenntnisse

Leadership

Team management

Communication

Problem solving

Tools

Salesforce

Microsoft Dynamics 365/BC

Jobbeschreibung

Criterion Industries in Glendenning, NSW, is seeking a Customer Service Team Leader to guide a busy support desk and ensure exceptional service. You will lead the team, manage escalations, and drive key customer engagements from the head office in Western Sydney.

You will oversee daily workflows, coach staff, and coordinate with sales, operations, and suppliers to grow revenue while delivering outstanding customer experiences.