Customer Experience & Sales Associate

ARC - The Australian Reinforcing Company; Queensland; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Generous parental leave

Long service leave after 5 years

Employee Benefits Program

Recruitment referral award

Corporate rates for private health insurance

Job summary

A local supplier of steel reinforcing is seeking a Customer Service Officer at the Hemmant branch in Queensland. The role focuses on delivering outstanding customer service through various channels while managing sales data and administrative tasks. Ideal candidates will have customer service experience, strong communication skills, and a desire to develop their skills. Full-time position with various employee benefits including generous parental leave and referral awards.

Qualifications

• Experience in a similar customer service role.
• Ability to build relationships with a diverse range of clients.
• Excellent verbal and written communication skills.
• A can-do attitude and strong desire to learn and develop your skillset.
• Team player who can multi-task well.

Responsibilities

• Provide outstanding customer service over phone, email, and front counter.
• Troubleshoot customer sales queries and answer questions.
• Upsell and provide quotes to customers.
• Enter sales data, manage invoicing, general administration and purchasing.

Skills

Customer service experience

Relationship building

Excellent communication skills

Multi-tasking

Can-do attitude

Job description

A local supplier of steel reinforcing is seeking a Customer Service Officer at the Hemmant branch in Queensland. The role focuses on delivering outstanding customer service through various channels while managing sales data and administrative tasks. Ideal candidates will have customer service experience, strong communication skills, and a desire to develop their skills. Full-time position with various employee benefits including generous parental leave and referral awards.