Customer Experience & Sales Advisor (Inbound/Outbound)

Bunnings Group; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

EAP

Employee Referral Program

Modern workplace

Job summary

Rentokil Initial is seeking a Customer Service Consultant in Regency Park, Adelaide, on a permanent full-time basis. You will handle a high volume of inbound calls and emails, proactively contact customers, and schedule appointments to drive service and sales opportunities.

The role requires excellent communication, data entry accuracy, and a proactive, team-oriented attitude. Join a busy but positive office culture that values efficiency, reliability, and customer satisfaction.

Qualifications

• Experience in customer service or call centre environments.
• Ability to handle multiple tasks while staying calm under pressure.
• Proven phone sales and enquiry-to-sales conversion skills.
• Proficient with databases and email programs; Microsoft Office skills desired.

Responsibilities

• Handle incoming calls and emails from domestic and commercial clients.
• Proactively contact existing customers to promote products and services.
• Resolve queries quickly and accurately; schedule appointments for clients.
• Maintain up-to-date customer records and ensure data integrity.
• Collaborate with team to ensure office efficiency and a positive work environment.

Skills

Customer Service

Call Centre

Outbound Calling

Sales Skills

Data Entry

Scheduling

Team Player

Tools

CRM Software

Email Tools

Microsoft Office

Job description

Rentokil Initial is seeking a Customer Service Consultant in Regency Park, Adelaide, on a permanent full-time basis. You will handle a high volume of inbound calls and emails, proactively contact customers, and schedule appointments to drive service and sales opportunities.

The role requires excellent communication, data entry accuracy, and a proactive, team-oriented attitude. Join a busy but positive office culture that values efficiency, reliability, and customer satisfaction.