Customer Service Manager: Lead WOW Experience & Growth

Rentokil Initial; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Rentokil Initial is seeking a Customer Service Manager to lead our client-facing team from the Canberra branch, with occasional visits to other offices. The role focuses on delivering a consistently outstanding customer experience and growing sales opportunities through exceptional service.

You will bridge internal service delivery and external stakeholders, ensuring world-class service levels while mentoring staff and driving retention.

Qualifications

• 3+ years in a customer service or team-leader role in a services-based environment.
• Strong verbal and written communication with professional demeanour.

Responsibilities

• Lead and develop the customer service team for consistent WOW experiences.
• Define and monitor KPIs; drive performance management and continuous improvement.
• Collaborate with Planning, Operations, and Sales to meet customer needs.

Skills

Leadership

Customer service

Communication

CRM software

Tools

MS Office

Google Workspace

CRM software

Job description

Rentokil Initial is seeking a Customer Service Manager to lead our client-facing team from the Canberra branch, with occasional visits to other offices. The role focuses on delivering a consistently outstanding customer experience and growing sales opportunities through exceptional service.

You will bridge internal service delivery and external stakeholders, ensuring world-class service levels while mentoring staff and driving retention.