Diy Customer Experience Advisor

Bunnings Group; Adelaide; Presencial; AUD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

EAP

Employee Referral Program

Modern workplace

Descripción de la vacante

Rentokil Initial is seeking a Customer Service Consultant in Regency Park, Adelaide, on a permanent full-time basis. You will handle a high volume of inbound calls and emails, proactively contact customers, and schedule appointments to drive service and sales opportunities.

The role requires excellent communication, data entry accuracy, and a proactive, team-oriented attitude. Join a busy but positive office culture that values efficiency, reliability, and customer satisfaction.

Formación

• Experience in customer service or call centre environments.
• Ability to handle multiple tasks while staying calm under pressure.
• Proven phone sales and enquiry-to-sales conversion skills.
• Proficient with databases and email programs; Microsoft Office skills desired.

Responsabilidades

• Handle incoming calls and emails from domestic and commercial clients.
• Proactively contact existing customers to promote products and services.
• Resolve queries quickly and accurately; schedule appointments for clients.
• Maintain up-to-date customer records and ensure data integrity.
• Collaborate with team to ensure office efficiency and a positive work environment.

Conocimientos

Customer Service

Call Centre

Outbound Calling

Sales Skills

Data Entry

Scheduling

Team Player

Herramientas

CRM Software

Email Tools

Microsoft Office

Descripción del empleo

We have an excellent opportunity for a Customer Service Consultant to join our team based in Regency Park, Adelaide on a permanent full-time basis . With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.

We love to have a good time, it's not all work and no play. Culture is important to us - We're an office that finds the time to have a laugh while contributing to the efficiency of a very busy office that services the entire Adelaide area, so you must be prepared to hit the ground running. No time to twiddle any thumbs! But who wants that right? Not us!

The core responsibilities in this role include:

• Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders etc
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for clients
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
• Managing your email autonomously
• Collaborate with other team members to ensure office efficiency and a positive work environment
• Providing assistance and learning all aspects of the business.

Requirements:

• Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing your cool
• Confident on Allocating and scheduling Jobs to technicians
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

• Come to a fun and modern workplace where culture is everything; culture is our people
• Employee Assistance Program (EAP)
• Employee Referral Program

We are about providing the best possible service to each and every client and that starts in the office.

About Rentokil Initial (parent company of AllState Pest Control)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

MAYDAY Recruitment is excited to partner with a well-established and purpose-driven organisation to recruit a Branch Member Consultant for their Adelaide-based branch.