Customer Service Consultant - Allstate Pest

Rentokil Initial Group; Adelaide; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Referral Program

Modern workplace

Job summary

Rentokil Initial Group is seeking a Customer Service Consultant in Regency Park, Adelaide, on a permanent full-time basis. You will join a busy office supporting 14 admin staff and 36 technicians, handling a high-volume mix of inbound calls and emails, while proactively driving sales opportunities and ensuring data accuracy.

You will be part of a company that values culture, teamwork, and delivering a first-class customer experience, with responsibilities spanning customer queries, scheduling,

Qualifications

• Experience in customer service or call centre environments.
• Proven ability to handle multiple tasks while maintaining composure.
• Experience in phone sales or converting inquiries into opportunities.
• Familiarity with multiple database systems and email programs; spreadsheet proficiency desirable.

Responsibilities

• Handle inbound calls and emails from a diverse client base.
• Proactively contact existing customers to promote products and services.
• Resolve customer queries quickly and accurately.
• Schedule appointments for clients and coordinate with technicians.
• Convert inquiries into sales opportunities and meet targets.
• Maintain accurate customer records and ensure data compliance.

Skills

Customer service experience

Call centre experience

Phone sales

Multi-tasking

Communication skills

Database & email tools

Tools

MS Word

MS Excel

Job description

We have an excellent opportunity for a Customer Service Consultant to join our team based in Regency Park, Adelaide on a permanent full-time basis. With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.

We love to have a good time, it’s not all work and no play. Culture is important to us - We’re an office that finds the time to have a laugh while contributing to the efficiency of a very busy office that services the entire Adelaide area, so you must be prepared to hit the ground running. No time to twiddle any thumbs! But who wants that right? Not us!

The core responsibilities in this role include:

• Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders etc
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for clients
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
• Managing your email autonomously
• Collaborate with other team members to ensure office efficiency and a positive work environment
• Providing assistance and learning all aspects of the business.

Requirements:

• Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing your cool
• Confident on Allocating and scheduling Jobs to technicians
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a ‘wow’ experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

• Come to a fun and modern workplace where culture is everything; culture is our people
• Employee Assistance Program (EAP)
• Employee Referral Program

Whilst Pest Control is important, it’s not all about the pests here! We are about providing the best possible service to each and every client and that starts in the office. We’re looking for someone who wants the same as us; someone who is dynamic, passionate about customer service and committed to getting great outcomes

About Rentokil Initial (parent company of AllState Pest Control)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we’re there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.