Customer Service Manager – Data-Driven Leader (Flexible Hours)

Regis Aged Care Pty Ltd; Canberra; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and commission

Paid training and development

Health and wellness benefits (gym)

Employee discounts

Flexible working arrangements

Descripción de la vacante

Rentokil Initial in Canberra is seeking a Customer Service Manager to lead the customer-facing team across our Canberra branch, with visits to Cowra and Batemans Bay. You will set KPIs, analyse service data, engage stakeholders, and resolve complaints while driving growth through internal sales.

The role requires 3+ years in a similar leadership role, strong communication, and proficiency with CRM systems and databases. Flexible arrangements and employee benefits are offered.

Formación

• 3+ years in a similar customer service management or team-leader role.
• Outstanding verbal and written communication with professional demeanour.
• Ability to resolve complex disputes calmly under pressure.
• Proficiency in multiple database systems and CRM software.

Responsabilidades

• Lead and develop the customer service team.
• Deliver KPIs and manage performance.
• Analyze service data and branch statistics for improvement.
• Collaborate cross-functionally with stakeholders and monitor Delivery KPIs.
• Oversee customer feedback and escalations.
• Lead internal sales to drive growth and conversions.
• Support continuous improvement culture.

Conocimientos

Communication

Conflict Resolution

CRM Software

Microsoft Office/Google Workspace

Customer-Centric Mindset

Herramientas

Database systems

Data analytics tools

Descripción del empleo

Rentokil Initial in Canberra is seeking a Customer Service Manager to lead the customer-facing team across our Canberra branch, with visits to Cowra and Batemans Bay. You will set KPIs, analyse service data, engage stakeholders, and resolve complaints while driving growth through internal sales.

The role requires 3+ years in a similar leadership role, strong communication, and proficiency with CRM systems and databases. Flexible arrangements and employee benefits are offered.