Customer Experience Leader: Inspire Teams & Grow Loyalty

Endeavour Group; Ballarat; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Wellbeing support / EAP

Job summary

Dan Murphy’s Ballarat, part of Endeavour Group, is seeking a Customer Experience Manager who will lead a store team to deliver a world-class customer experience and inspire memorable in-store merchandising.

You’ll coach and mentor staff, foster an inclusive culture, and use customer feedback to shape decisions that grow loyalty and revenue while you build your leadership career within Dan Murphy’s and the Endeavour Group network.

Qualifications

• Proven experience leading a retail team in a fast-paced environment.
• Strong coaching and mentoring abilities with a focus on development.
• Passion for delivering exceptional customer experiences and community feel.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience and drive revenue growth
• Coach and mentor store team to continuously improve performance
• Create an inclusive environment where diversity enhances culture
• Lead in-store tasks and provide regular coaching and feedback
• Leverage customer feedback to inform decision making and culture

Skills

People leadership

Customer focus

Job description

Dan Murphy’s Ballarat, part of Endeavour Group, is seeking a Customer Experience Manager who will lead a store team to deliver a world-class customer experience and inspire memorable in-store merchandising.

You’ll coach and mentor staff, foster an inclusive culture, and use customer feedback to shape decisions that grow loyalty and revenue while you build your leadership career within Dan Murphy’s and the Endeavour Group network.