Customer Experience Leader - Store Team Growth

endeavour group careers; Strathpine; On-site; AUD 63,000 - 85,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Employee assistance program

Job summary

Dan Murphy’s Strathpine is seeking a Customer Experience Manager to lead a team, deliver world-class service and inspiring merchandising that keep our community returning to Dan’s.

You’ll coach and develop staff, drive a fast-paced store operation and create an inclusive culture where diversity is valued and local community needs guide every decision. This role offers a pathway to grow within the Endeavour Group.

Qualifications

• Passionate people leader with genuine desire to develop others through team development and trailblazing leadership.
• Lead in-store tasks with coaching and mentoring to continuously improve store performance.
• Create an inclusive environment where diversity strengthens culture and decision making.
• Use customer feedback to understand the community and guide store decisions.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team
• Create an environment that enables team to come as they are, valuing diversity
• Build a culture centred around understanding your community and using customer feedback in decisions

Job description

Dan Murphy’s Strathpine is seeking a Customer Experience Manager to lead a team, deliver world-class service and inspiring merchandising that keep our community returning to Dan’s.

You’ll coach and develop staff, drive a fast-paced store operation and create an inclusive culture where diversity is valued and local community needs guide every decision. This role offers a pathway to grow within the Endeavour Group.