Customer Experience Leader: Empower Teams & Community

Dan Murphy's; Ballarat; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Exclusive staff discount

Wellbeing support

Career growth within Endeavour Group

Zusammenfassung

Dan Murphy's Ballarat is seeking a Customer Experience Manager who will lead a store team to deliver outstanding customer experiences and engaging merchandising that strengthen community ties. The role focuses on people development, coaching, and trailblazing leadership to foster a high-performance culture in a fast-paced retail environment.

You will champion education, empower staff, and use customer insights to drive decisions that improve loyalty and store performance.

Qualifikationen

• Leadership and people development experience preferred.
• Ability to coach, mentor and build high-performing teams.
• Strong customer-centric mindset and commercial awareness.
• Proven ability to navigate a fast-paced retail environment.

Aufgaben

• Motivate and lead your team to deliver a world class customer experience and drive revenue growth.
• Provide regular coaching and mentoring to store team to enable continuous improvement.
• Foster an inclusive culture and empower team members to bring their best selves to work.
• Leverage customer feedback to inform decisions and shape in-store experiences.
• Demonstrate initiative and forward-thinking in daily operations and people development.

Jobbeschreibung

Dan Murphy's Ballarat is seeking a Customer Experience Manager who will lead a store team to deliver outstanding customer experiences and engaging merchandising that strengthen community ties. The role focuses on people development, coaching, and trailblazing leadership to foster a high-performance culture in a fast-paced retail environment.

You will champion education, empower staff, and use customer insights to drive decisions that improve loyalty and store performance.