Customer Experience Leader: Inspire Teams & Drive Loyalty

endeavour group careers; Wangaratta; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Endeavour Wellbeing Support

Career growth within Endeavour Group

Job summary

Dan Murphy's Wangaratta is seeking a Customer Experience Manager who will motivate and lead a store team to deliver a world-class customer experience, drive loyalty, and contribute to revenue growth. You’ll coach and mentor colleagues, champion education, foster an inclusive culture and use customer feedback to guide decision making.

This is a hands-on, fast-paced retail leadership role. The role offers a path to career development within the Endeavour Group network and opportunities to shape

Qualifications

• Leadership and team development experience preferred.
• Strong customer focus and ability to drive sales through service.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan's is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Job description

Dan Murphy's Wangaratta is seeking a Customer Experience Manager who will motivate and lead a store team to deliver a world-class customer experience, drive loyalty, and contribute to revenue growth. You’ll coach and mentor colleagues, champion education, foster an inclusive culture and use customer feedback to guide decision making.

This is a hands-on, fast-paced retail leadership role. The role offers a path to career development within the Endeavour Group network and opportunities to shape