In-Store Customer Experience Leader

Dan Murphy's; Mornington; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Career development

Job summary

Dan Murphy's Mornington East is seeking a Customer Experience Manager to lead a high-energy team and deliver outstanding in-store customer experiences. You will champion tailored service, inspiring merchandising and a strong community connection.

You’ll drive team development, coaching, and a culture of inclusion, prioritising guest satisfaction and revenue growth in a fast-paced retail environment. This role offers hands-on leadership and a path within the Endeavour Group network.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career—because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Skills

People leadership

Customer experience

Coaching

Team development

Job description

Dan Murphy's Mornington East is seeking a Customer Experience Manager to lead a high-energy team and deliver outstanding in-store customer experiences. You will champion tailored service, inspiring merchandising and a strong community connection.

You’ll drive team development, coaching, and a culture of inclusion, prioritising guest satisfaction and revenue growth in a fast-paced retail environment. This role offers hands-on leadership and a path within the Endeavour Group network.