Customer Experience Leader — Front-End & Service

Drakes Supermarkets; Central Highlands Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Promotion potential

Job summary

Drakes Supermarkets is seeking a dynamic retail professional to help drive store performance in Queensland. The role emphasizes frontline leadership, staff supervision, and a strong customer service ethic to tailor offerings for local customers.

You will oversee rostering, cost control, and POS operations while maintaining a hands-on leadership style. The position offers progression opportunities within our growing family-owned company.

Qualifications

• Significant front end and POS knowledge.
• Unparalleled commitment to customer service.
• Experience in supervising staff.
• Accurate staff rostering will be an advantage.
• Passion and enthusiasm with a hands-on approach.
• Excellent communication skills.
• Ability to liaise with staff and management.
• Understanding of ordering and cost control.
• Commitment to OH&S standards.

Responsibilities

• Lead store operations with a strong customer service focus.
• Provide hands-on supervision and staff development.
• Coordinate rostering and store scheduling.
• Manage ordering processes and cost controls.
• Maintain OH&S standards across the team and store.

Skills

Front end & POS

Customer service

Staff supervision

Roster planning

Communication

Stakeholder liaison

Cost control

OH&S

POS systems

Tools

POS systems

Job description

Drakes Supermarkets is seeking a dynamic retail professional to help drive store performance in Queensland. The role emphasizes frontline leadership, staff supervision, and a strong customer service ethic to tailor offerings for local customers.

You will oversee rostering, cost control, and POS operations while maintaining a hands-on leadership style. The position offers progression opportunities within our growing family-owned company.