In-Store CX Leader & People Coach

Endeavour Group; Wangaratta; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Endeavour Wellbeing Support

Job summary

Dan Murphy's Wangaratta, part of Endeavour Group, seeks a Customer Experience Manager to lead a dedicated team focused on delivering outstanding in-store experiences and inspiring merchandising that strengthens community ties. You’ll empower people, coach for growth, and champion an inclusive culture across fast-paced retail operations.

Join a dynamic team where leadership, customer focus, and a passion for people development shape daily decisions and community engagement.

Responsibilities

• Motivate and lead your team to deliver a world-class customer experience that promotes loyalty and drives revenue.
• Encourage team to invest in education and dream big about their careers.
• Lead in-store tasks with regular coaching and mentoring to inspire continuous improvement.
• Create an inclusive environment where everyone can come as they are, valuing diversity for culture.
• Build a community-focused culture using customer feedback as a guiding pillar.

Skills

People leadership

Customer focus

Communication

Team coaching

Job description

Dan Murphy's Wangaratta, part of Endeavour Group, seeks a Customer Experience Manager to lead a dedicated team focused on delivering outstanding in-store experiences and inspiring merchandising that strengthens community ties. You’ll empower people, coach for growth, and champion an inclusive culture across fast-paced retail operations.

Join a dynamic team where leadership, customer focus, and a passion for people development shape daily decisions and community engagement.