Guest Experience & Membership Advisor

Belgravia Health and Leisure Group Pty Ltd; Gympie Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free facility access

Mentoring opportunities

Future growth opportunities within Bel

Job summary

Belgravia Leisure in Gympie is seeking a Customer Service Officer to be the friendly face of the centre, delivering first-rate information and helping new and existing members join and enjoy the facilities.

You will greet guests, answer queries, give tours to prospective members, process memberships with accurate data entry, and operate the POS with sound cash handling.

Weekend availability is required; we welcome applicants from diverse backgrounds and offer mentoring and growth opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle inquiries and provide accurate information.
• Availability to work weekends.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Handle inquiries and provide accurate information to prospective members.
• Conduct tours to convert prospective members to ongoing memberships.
• Process memberships and data entry in line with company processes.
• Demonstrate knowledge of centre services and activities.
• Apply cash handling principles and use of POS systems.

Skills

Customer service

Communication skills

Teamwork

Sales ability

Job description

Belgravia Leisure in Gympie is seeking a Customer Service Officer to be the friendly face of the centre, delivering first-rate information and helping new and existing members join and enjoy the facilities.

You will greet guests, answer queries, give tours to prospective members, process memberships with accurate data entry, and operate the POS with sound cash handling.

Weekend availability is required; we welcome applicants from diverse backgrounds and offer mentoring and growth opportunities.