Customer Experience & Growth Support Officer

SMYA Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Cospak Australia, based in Wantirna South, Victoria, is seeking an energetic Customer Service Officer to deliver outstanding service, support the sales team, and help drive sustainable business growth. You will manage orders, respond to inquiries, and build relationships with customers in a fast-paced packaging business, while maintaining accuracy and a proactive approach.

If you have 1–2 years in customer service or sales admin and a commercial mindset, join our team and contribute to continued

Qualifications

• 1–2 years' experience in customer service or sales administration or a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and exceptional attention to detail.
• A proactive, can-do attitude with a genuine desire to achieve results.
• The ability to manage competing priorities and perform effectively in a busy environment.
• Confidence in handling customer challenges while remaining calm, resilient and solutions-focused.
• A willingness to learn, take initiative and contribute positively to team success.
• A commercial mindset with an interest in identifying sales opportunities and supporting business growth.

Responsibilities

• Deliver exceptional customer service across phone, email and face-to-face interactions.
• Build and maintain strong, positive relationships with existing and prospective customers.
• Proactively manage customer enquiries, resolve issues and ensure timely follow-up.
• Take ownership of customer requirements and deliver practical, solutions-focused outcomes.
• Process customer orders, quotations and showroom sales accurately and efficiently.
• Conduct proactive outbound customer calls to strengthen relationships, identify opportunities and support sales growth.
• Work collaboratively with the sales team to maximise customer satisfaction and identify additional product opportunities.
• Support customer retention through proactive communication and exceptional service.
• Monitor customer orders from placement through to delivery, ensuring customers are kept informed.
• Coordinate product samples, back orders, credits and goods returns.
• Maintain accurate customer records, order information and administrative documentation.
• Liaise with internal teams to ensure customer commitments are delivered.
• Manage multiple priorities effectively while maintaining accuracy and attention to detail.

Skills

Customer service

Sales administration

Communication

Organisational skills

Attention to detail

Proactive attitude

Commercial mindset

Job description

Cospak Australia, based in Wantirna South, Victoria, is seeking an energetic Customer Service Officer to deliver outstanding service, support the sales team, and help drive sustainable business growth. You will manage orders, respond to inquiries, and build relationships with customers in a fast-paced packaging business, while maintaining accuracy and a proactive approach.

If you have 1–2 years in customer service or sales admin and a commercial mindset, join our team and contribute to continued