Customer Care Associate — Hands-On & Team-Driven

Kemp Agencies; Lismore; On-site; AUD 50,000 - 70,000; Full time

Job summary

Kemp Packaging and Supplies in NSW is seeking a proactive customer service assistant to join our team. You will handle inquiries, both by phone and in person, and support day-to-day operations. The role requires strong organisational skills, reliability and the ability to work independently as well as in a team.

You will use standard office software and maintain records accurately. A friendly, professional attitude and a "can-do" approach will help you thrive in our hands-on environment,

Qualifications

• Previous experience in a customer service role focused on satisfaction.
• Strong computer skills and confidence with everyday business software.
• Excellent organisational skills and ability to prioritise tasks.
• Strong written and verbal communication skills.
• Pleasant, professional telephone manner and friendly face-to-face approach.
• Reliable, punctual with strong attention to detail.
• Ability to work independently while contributing to a team.
• Flexible and adaptable with willingness to learn and help where needed.

Responsibilities

• Provide friendly, professional customer service over the phone and face-to-face.
• Respond to customer enquiries and assist with daily requirements.
• Use computer systems to process information and complete administrative tasks.
• Maintain accurate records and assist with general office duties.
• Organise and prioritise tasks to meet daily requirements.
• Work cooperatively with team members to support smooth operations.
• Assist with practical, hands-on tasks as required.

Skills

Customer service

Telephone handling

Face-to-face service

Office software

Organisational skills

Job description

Kemp Packaging and Supplies in NSW is seeking a proactive customer service assistant to join our team. You will handle inquiries, both by phone and in person, and support day-to-day operations. The role requires strong organisational skills, reliability and the ability to work independently as well as in a team.

You will use standard office software and maintain records accurately. A friendly, professional attitude and a "can-do" approach will help you thrive in our hands-on environment,