Customer Experience & Events Marketing Manager

Jones Lang LaSalle Incorporated; Western Australia; Presencial; AUD 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Resumo da vaga

Jones Lang LaSalle Incorporated in Perth, WA is seeking an Assistant Marketing & Customer Experience Manager to nurture relationships with tenant partners and lead events, branding and customer touchpoints across the asset.

You will work closely with Building Management to understand client needs, proactively identify opportunities, and support delivery of the broader asset strategy while maintaining premium services and a collaborative culture.

Qualificações

• 2–3 years in a customer-facing or B2B role with event planning experience essential.
• Demonstrated ability to build rapport and cooperative relationships with customers and visitors.
• Excellent communication and interpersonal skills, both verbal and written.

Responsabilidades

• Deliver, manage and evaluate events and activations in line with the strategic marketing plan.
• Oversee content management for front-of-house digital platforms including the website, social media and directory boards.
• Ensure all marketing collateral and customer touchpoints convey the brand consistently and effectively.
• Act as the primary point of contact for customer enquiries and feedback between customer partners and the building team.
• Partner with the National Marketing and Customer Experience Manager to understand customer needs and support delivery of retention plans and retailer initiatives.
• Coordinate with the Concierge Team to maintain high standards of customer service and bespoke tenant services.
• Collaborate with Fitness Centre operator to promote membership and wellness initiatives.
• Prepare Tenant Guides and onboarding packs and manage marketing invoices and reports for client meetings.

Conhecimentos

Event planning

Customer service

B2B relationships

Communication

Formação

Certificate in Hospitality/Business/Marketing or related field

Ferramentas

Microsoft Office

Descrição da vaga

Jones Lang LaSalle Incorporated in Perth, WA is seeking an Assistant Marketing & Customer Experience Manager to nurture relationships with tenant partners and lead events, branding and customer touchpoints across the asset.

You will work closely with Building Management to understand client needs, proactively identify opportunities, and support delivery of the broader asset strategy while maintaining premium services and a collaborative culture.