Customer Experience & Dispatch Coordinator

Coates Hire; Ballarat; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leave

Novated leasing

Paid parental leave

Volunteer opportunities

Job summary

Coates is seeking a Customer Service Coordinator for its Ballarat branch. You will be the crucial link between customers, sales teams, drivers and operations, ensuring safe, timely equipment solutions and smooth delivery processes.

Ideal candidates will bring strong communication, problem-solving and organisational skills, with ability to handle multiple priorities in a dynamic setting. A current driver’s licence is essential and local knowledge of Ballarat is beneficial.

Qualifications

• Experience in customer service, administration, retail, logistics, or coordination.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities.
• Maintain a clean, organised, and safe workplace.

Skills

Customer service

Administration

Logistics

Coordination

Retail

Job description

Coates is seeking a Customer Service Coordinator for its Ballarat branch. You will be the crucial link between customers, sales teams, drivers and operations, ensuring safe, timely equipment solutions and smooth delivery processes.

Ideal candidates will bring strong communication, problem-solving and organisational skills, with ability to handle multiple priorities in a dynamic setting. A current driver’s licence is essential and local knowledge of Ballarat is beneficial.