Customer Experience Associate - In-Store & Online Sales

The Good Guys; New South Wales; Hybrid; AUD 45.000 - 55.000; Vollzeit

Zusammenfassung

The Good Guys in New South Wales is seeking a Customer Service Team Member to support store operations and drive sales growth. Reporting to the Customer Service Manager, you will handle cash, stock integrity, multi-channel fulfilment, and field customer inquiries with a solutions-oriented approach.

This role emphasizes teamwork, product knowledge, and delivering a consistent customer experience across channels.

Qualifikationen

• Customer-focused role requiring strong service mindset.
• Ability to handle multiple tasks and stay calm under pressure.
• Excellent communication and problem-solving skills.

Aufgaben

• Deliver effective store administration in line with standard procedures.
• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management and controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team to deliver a consistent positive store and channel experience for the customer and resolve complaints.
• Contribute to The Good Guys brand through merchandising and in-store presentation.
• Continuously improve sales skills and product knowledge through online platforms and development opportunities.

Kenntnisse

Customer focus

Drives results

Self-awareness

Jobbeschreibung

The Good Guys in New South Wales is seeking a Customer Service Team Member to support store operations and drive sales growth. Reporting to the Customer Service Manager, you will handle cash, stock integrity, multi-channel fulfilment, and field customer inquiries with a solutions-oriented approach.

This role emphasizes teamwork, product knowledge, and delivering a consistent customer experience across channels.