Customer Experience & Sales Team Member — Hybrid

The Good Guys; Queensland; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Hybrid work

Training programs

12 weeks parental leave

Job summary

The Good Guys in Queensland is seeking a Customer Service Team Member to help families live better for less by delivering outstanding service and store support. You will contribute to a sales-focused culture, handle transactions, assist customers, and maintain store presentation.

Reporting to the Customer Service Manager, you’ll work across store operations, multi-channel fulfilment, and promotions while developing product knowledge and customer relationships in a friendly, inclusive environment.

Qualifications

• Customer-focused approach guiding every interaction.
• Results-driven with ability to work under pressure.
• Self-awareness to accept feedback and grow.

Responsibilities

• Handle cash and tendering accurately.
• Support store operations and stock integrity.
• Manage multi-channel fulfilment and orders.
• Answer phone inquiries and support customers.
• Support marketing and in-store promotions.
• Assist inventory control and controllable expenses.
• Resolve customer complaints to maintain satisfaction.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys in Queensland is seeking a Customer Service Team Member to help families live better for less by delivering outstanding service and store support. You will contribute to a sales-focused culture, handle transactions, assist customers, and maintain store presentation.

Reporting to the Customer Service Manager, you’ll work across store operations, multi-channel fulfilment, and promotions while developing product knowledge and customer relationships in a friendly, inclusive environment.