Retail Customer Experience Specialist

The Good Guys; Australia; Hybrid; AUD 50.000 - 58.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Employee discounts

Parental leave

Zusammenfassung

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a customer‑focused sales culture. You will help with cash handling, stock integrity and multi‑channel fulfilment while delivering compelling service and product guidance to customers in a fast‑paced environment.

This role offers hybrid working arrangements for eligible positions, access to comprehensive training, and generous employee benefits including discounts across the JB Hi‑Fi Group and a

Qualifikationen

• Customer focus drives all decisions and interactions.
• Strong results orientation and resilience in busy retail environments.
• Self-awareness and openness to feedback for personal growth.

Aufgaben

• Deliver store administration and customer support in line with procedures.
• Handle cash, tenders and storefront transactions.
• Manage store multi-channel fulfilment and stock integrity.
• Answer telephone inquiries and support marketing/promotions.
• Contribute to financial performance via inventory control and expense management.
• Ensure consistent customer experience across stores and channels.
• Resolve customer complaints and inquiries effectively and professionally.
• Support visual merchandising and in-store presentation.
• Pursue ongoing product knowledge through available training resources.

Kenntnisse

Customer focus

Drives results

Self-awareness

Jobbeschreibung

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a customer‑focused sales culture. You will help with cash handling, stock integrity and multi‑channel fulfilment while delivering compelling service and product guidance to customers in a fast‑paced environment.

This role offers hybrid working arrangements for eligible positions, access to comprehensive training, and generous employee benefits including discounts across the JB Hi‑Fi Group and a