Customer Experience Associate

Cushman & Wakefield; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Job summary

Cushman & Wakefield is seeking a Customer Experience Associate in Adelaide to deliver exceptional resident and visitor experiences across on-site workplace services. You will greet visitors, manage reception, announce arrivals and coordinate events, while upholding high service standards and operational efficiency.

The role requires strong communication, multitasking and problem-solving skills, with a minimum High School Certificate.

Qualifications

• Strong reception or hospitality / customer service background.
• Professional verbal and written communication skills.
• Ability to multi-task.
• Able to demonstrate a common sense approach to problem solving.
• Minimum completion of Higher School Certificate.

Responsibilities

• Meet and greet visitors proactively in a timely manner.
• Manage reception services to ensure a positive customer experience.
• Announce arrival of guests.
• Lead and deliver workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
• Accountable for workplace operations.
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose.
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
• Ensure locker and parking data integrity is maintained.
• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements.
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.

Skills

Reception experience

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Education

Higher School Certificate

Job description

Job Title

Customer Experience Associate

Job Description Summary

Job Description Summary

As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

Job Description

About the role:

• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests;
• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
• Accountable for workplace operations
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
• Ensure locker and parking data integrity is maintained
• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About You

• Strong reception or hospitality / customer service background
• Professional verbal and written communication skills
• Ability to multi-task
• Able to demonstrate a common sense approach to problem solving
• Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• A Supportive and flexible environment;
• A workplace which promotes diversity and inclusion in everything we do.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”