Receptionist

Cushman & Wakefield; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Career development

Diversity & Inclusion

Work-life balance

Global company

Job summary

Cushman & Wakefield is seeking a friendly, professional Receptionist for a part-time role based in Melbourne. You will be the welcoming face of the workplace, delivering outstanding customer service and coordinating front-of-house operations.

The role involves greeting visitors, managing calls, registering guests, coordinating meeting rooms, and supporting events and general administrative tasks. A positive attitude and strong communication skills are essential, with at least two years in

Qualifications

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience.
• 2 years of face-to-face interaction with customers preferred.
• Excellent verbal and written communication skills required.
• Proficiency in Outlook, Word and Excel essential.

Responsibilities

• Serve as first point of contact for visitors and employees, ensuring a professional experience.
• Greet, assist, and direct visitors to contacts or meeting locations.
• Manage incoming calls, screen inquiries, and take messages when required.
• Maintain visitor registrations and issue badges.
• Coordinate meeting room bookings and workplace logistics.
• Provide administrative support and handle office coordination tasks.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

MS Office proficiency

Tools

Outlook

Word

Excel

Job description

Job Title

Receptionist - Part-time (3 days per week)

Job Description Summary

We are seeking a friendly, professional, and highly organised Receptionist to be the face of our workplace and create an exceptional experience for every visitor. As the first point of contact, you will play a key role in delivering outstanding customer service, ensuring all guests, clients, vendors, and contractors are welcomed with warmth, professionalism, and efficiency. In this role, you will manage front-of-house operations, coordinate visitor arrivals, maintain a welcoming and professional reception environment, and support the smooth day-to-day operation of the workplace. You will build strong relationships with clients and stakeholders, oversee visitor and vendor activities, and ensure all safety, security, and workplace protocols are followed. This is an excellent opportunity for an enthusiastic and proactive professional who enjoys creating positive first impressions, takes pride in delivering exceptional service, and thrives in a fast-paced corporate environment. This role is part time on a set roster of Monday to Wednesday.

Job Description

About the role:

• Serve as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming experience.
• Greet, assist, and direct visitors to the appropriate contacts or meeting locations.
• Manage incoming calls, screen inquiries, route calls, and take detailed messages when required.
• Maintain visitor registration processes, issue visitor badges, and ensure accurate visitor records.
• Deliver an exceptional workplace and guest experience through professional customer service.
• Coordinate meeting room bookings, visitor arrangements, and workplace logistics.
• Support the planning and coordination of events, catering, and ad hoc workplace requests.
• Provide administrative support, including document handling, office coordination, and supply management.
• Maintain reception, conference rooms, and guest areas to a high professional standard.
• Coordinate facilities-related requests with building management, vendors, and service providers.
• Act as a liaison between clients, building management, and third-party vendors to resolve workplace issues.
• Provide travel and transportation assistance for visitors and employees as needed.
• Ensure compliance with company policies, safety standards, and security procedures.

About you:

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience
• 2 years of experience in face-to-face interaction with customers preferred
• A pleasant phone voice and excellent verbal and written communication skills a must
• Organization and attention to detail required
• Must be able to work in a fast paced, high volume environment
• Proven computer experience essential including proficiency in Outlook, Word and Excel required
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”