Customer Experience Advisor — Flexible Hours

Ventia; Hervey Bay; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexibility and work-life balance

Wellbeing initiatives and health perks

Learning and development opportunities

Employee network groups and inclusion

Job summary

Unitywater is seeking a friendly, proactive Customer Service Officer to be the first point of contact across phone, email, and in-person interactions at our offices. You will provide timely support, resolve queries, and log interactions to maintain service quality.

A strong customer service background and comfort with Microsoft Office are essential. You will join a supportive team, follow Unitywater policies, and contribute to process improvements while adhering to WHS practices.

Qualifications

• Experience in customer service or contact centres.
• Strong written and verbal communication skills.
• Tech-savvy with Microsoft Office and quick to learn new systems.
• Team player who thrives in collaborative settings.

Responsibilities

• Assist customers by answering questions and resolving issues.
• Log and manage customer interactions using Unitywater systems.
• Provide timely, accurate information and guidance to customers.
• Contribute to process improvements and safety initiatives.

Skills

Customer service

Communication

Problem solving

Team collaboration

Microsoft Office

Education

Certificate III in Customer Contact

Business Admin (bonus)

Tools

Microsoft Office

Job description

Unitywater is seeking a friendly, proactive Customer Service Officer to be the first point of contact across phone, email, and in-person interactions at our offices. You will provide timely support, resolve queries, and log interactions to maintain service quality.

A strong customer service background and comfort with Microsoft Office are essential. You will join a supportive team, follow Unitywater policies, and contribute to process improvements while adhering to WHS practices.