Banking Customer Experience Specialist

NAB; Yeppoon; On-site; AUD 52,000 - 68,000; Full time

Job summary

NAB Yeppoon is seeking a Branch Customer Advisor who puts customers at the centre of every interaction. You will be the first point of contact for our customers, delivering a seamless and personal banking experience in a local community setting.

You’ll help identify suitable products and services, from account openings to unsecured lending and everyday transactions, and demonstrate Smarter Banking options to make banking simple, secure and accessible.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion and diversity

Job description

NAB Yeppoon is seeking a Branch Customer Advisor who puts customers at the centre of every interaction. You will be the first point of contact for our customers, delivering a seamless and personal banking experience in a local community setting.

You’ll help identify suitable products and services, from account openings to unsecured lending and everyday transactions, and demonstrate Smarter Banking options to make banking simple, secure and accessible.