Branch Banking Advisor - Customer Experience

NAB; Sunshine Coast Regional; On-site; AUD 54,000 - 62,000; Full time

Benefits offered by this job

Tailored career development

Banking discounts

Comprehensive benefits

Leave benefits

Job summary

NAB Townsville Branch is seeking a Branch Customer Advisor to deliver personalized banking service in person. You will be the first touchpoint for customers, helping with account openings, lending and everyday banking tasks.

You’ll showcase self-serve and digital banking options to simplify customers' experiences while ensuring security and accuracy. We value inclusion and a customer-centric mindset as part of NAB’s commitment to the community and ongoing career development opportunities within

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Townsville branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

NAB Townsville Branch is seeking a Branch Customer Advisor to deliver personalized banking service in person. You will be the first touchpoint for customers, helping with account openings, lending and everyday banking tasks.

You’ll showcase self-serve and digital banking options to simplify customers' experiences while ensuring security and accuracy. We value inclusion and a customer-centric mindset as part of NAB’s commitment to the community and ongoing career development opportunities within