Customer Experience Administrator

4Ddoors; City of Monash; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

4Doors is seeking a capable administrator to bring care, quality and professionalism to our office team. You will be the first point of contact for customers, manage calls and emails, support bookings and coordinate communication across teams.

Based in Australia, this role values accuracy, initiative and a team mindset, with experience in office coordination or customer service highly regarded. Knowledge of premium products is a plus.

Qualifications

• Proven experience in administration, office coordination or customer service.
• Excellent organisation and the ability to manage competing priorities.
• Clear communication and a professional phone manner.
• Confidence using office software and learning new systems.
• Accuracy, initiative and ownership of your work.
• A team mindset—you help others succeed and follow through when it counts.
• Experience in building, trade services, manufacturing or premium products would be valuable.

Responsabilités

• Being a welcoming, professional first point of contact for customers.
• Managing calls, emails and enquiries with confidence and care.
• Supporting bookings, scheduling and communication between teams.
• Keeping customer records, orders and documentation accurate and current.
• Following up outstanding actions and keeping customers informed.
• Spotting opportunities to improve how the office works.

Connaissances

Administration

Customer service

Communication

Organisational skills

Office software

Outils

MS Office

CRM software

Scheduling software

Description du poste

You're the person who brings order to a busy day. Working with the office and wider operations team, you'll help turn customer enquiries into a smooth, well-coordinated experience. At 4Doors, we create premium garage door and entrance solutions, and we're looking for an accomplished administrator to bring care, quality and professionalism to our office team.

Key responsibilities

• Being a welcoming, professional first point of contact for customers
• Managing calls, emails and enquiries with confidence and care
• Supporting bookings, scheduling and communication between teams
• Keeping customer records, orders and documentation accurate and current
• Following up outstanding actions and keeping customers informed
• Spotting opportunities to improve how the office works

About you

• Proven experience in administration, office coordination or customer service
• Excellent organisation and the ability to manage competing priorities
• Clear communication and a professional phone manner
• Confidence using office software and learning new systems
• Accuracy, initiative and ownership of your work
• A team mindset—you help others succeed and follow through when it counts
• Experience in building, trade services, manufacturing or premium products would be valuable

About us

4Doors creates premium garage door and entrance solutions.