Customer Delivery Team Lead – Projects & Mentoring

Woods & Co; Melbourne; Vor Ort; AUD 75.000 - 80.000; Vollzeit

Benefits dieser Stelle

Salary + Super

Regular hours

Career progression

Zusammenfassung

Woods & Co Recruitment, partnering with an established Australian business in technology and telecommunications, is seeking a Customer Delivery Team Leader / Senior Customer Delivery Specialist in Melbourne. You will coordinate end-to-end delivery of customer projects, mentor a small team, and liaise with customers, suppliers and internal teams to ensure timely service activation and a quality experience.

The role offers a salary of $75,000–$80,000 plus Super, standard hours Monday to Friday,

Qualifikationen

• Previous experience in project coordination, service delivery, operations, or customer service leadership.
• Exceptional organisational skills with the ability to manage multiple projects and competing priorities.
• Strong communication skills and confidence liaising with customers, suppliers and internal stakeholders.
• Proactive, solutions-focused approach with a willingness to take ownership.
• Experience using CRMs and structured processes.

Aufgaben

• Coordinate the end-to-end delivery of customer projects from order to activation.
• Manage multiple projects, ensuring deadlines and milestones are met.
• Act as primary point of contact for customers with regular updates.
• Liaise with wholesale partners, suppliers and technicians to coordinate orders and activations.
• Mentor team members and manage workloads to ensure responsibilities are followed.
• Maintain accurate CRM records and project documentation.

Kenntnisse

Project coordination

Customer delivery

CRM systems

Leadership

Stakeholder communication

Tools

MS Office

CRM software

Jobbeschreibung

Woods & Co Recruitment, partnering with an established Australian business in technology and telecommunications, is seeking a Customer Delivery Team Leader / Senior Customer Delivery Specialist in Melbourne. You will coordinate end-to-end delivery of customer projects, mentor a small team, and liaise with customers, suppliers and internal teams to ensure timely service activation and a quality experience.

The role offers a salary of $75,000–$80,000 plus Super, standard hours Monday to Friday,