Customer Service Team Leader

People2people - Brisbane; Brisbane; Presencial; AUD 77.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Descripción de la vacante

People2people are partnering with a market-leading supplier in hospitality and commercial sectors, strengthening the Brisbane Customer Service team. This hands-on leadership role focuses on developing people, improving processes and staying involved in day-to-day operations to drive sales and service quality.

You will oversee the daily activities of the Customer Service team, manage a small client portfolio, and support an Account Manager while collaborating with internal stakeholders to deliver

Formación

• Lead a high-volume, fast-paced customer service team.
• Proactive, solutions-focused leadership style.
• Support sales teams and key customer accounts.
• Experience in wholesale, distribution or supply chain is advantageous.
• Strong communication and stakeholder management abilities.
• Familiarity with ERP/CRM systems.
• Join a growing, well‑established Australian business.
• Collaborative and supportive leadership approach.
• Opportunity to influence processes and drive positive change.

Responsabilidades

• Oversee daily activities of the Customer Service team.
• Manage a small client portfolio and collaborate with internal stakeholders.
• Drive sales and process orders, supporting an Account Manager.
• Contribute to ongoing process improvements and service quality.

Conocimientos

Leadership

People management

Customer service

Stakeholder management

Herramientas

ERP/CRM systems

Descripción del empleo

Growing business, supportive leadership and opportunity to drive culture and results

Up to $85k plus super

The organisation

People2people are excited to be partnering with a market-leading supplier within the hospitality and commercial sectors, our client has earned a reputation for quality, reliability and exceptional customer service. Backed by a strong national distribution network, extensive supplier partnerships and a loyal customer base, they continue to experience sustained growth and are now looking to strengthen their Brisbane Customer Service team with like-minded professionals.

The opportunity

This role would suit a hands-on team leader who enjoys supporting and developing people, improving processes while remaining actively involved in day-to-day operations while working with clients. Reporting into the Branch Manager, you will oversee the daily activities of the Customer Service team while working closely with various internal stakeholders while managing a small client portfolio to drive sales, processing orders and supporting an Account Manager.

Selection criteria

• Previous experience leading or supervising a high volume, fast paced customer service team
• Bring a proactive, solutions-focused approach to leadership
• Experience supporting sales teams and key customer account
• Experience within wholesale, distribution or supply chain environments is highly advantageous
• Highly developed communication and stakeholder management skills
• Experience working with ERP and/or CRM systems
• Growing business with a reputation of quality products, service and teams
• Join a stable, well-established Australian business with a strong market presence
• Collaborative and supportive leadership team
• Genuine opportunity to influence processes and drive positive change
• Wacol location with onsite parking
• Competitive salary package with additional benefits and employee initiatives