Customer Delivery Team Leader

Woods & Co; Melbourne; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Salary + Super

Regular hours

Career progression

Job summary

Woods & Co Recruitment, partnering with an established Australian business in technology and telecommunications, is seeking a Customer Delivery Team Leader / Senior Customer Delivery Specialist in Melbourne. You will coordinate end-to-end delivery of customer projects, mentor a small team, and liaise with customers, suppliers and internal teams to ensure timely service activation and a quality experience.

The role offers a salary of $75,000–$80,000 plus Super, standard hours Monday to Friday,

Qualifications

• Previous experience in project coordination, service delivery, operations, or customer service leadership.
• Exceptional organisational skills with the ability to manage multiple projects and competing priorities.
• Strong communication skills and confidence liaising with customers, suppliers and internal stakeholders.
• Proactive, solutions-focused approach with a willingness to take ownership.
• Experience using CRMs and structured processes.

Responsibilities

• Coordinate the end-to-end delivery of customer projects from order to activation.
• Manage multiple projects, ensuring deadlines and milestones are met.
• Act as primary point of contact for customers with regular updates.
• Liaise with wholesale partners, suppliers and technicians to coordinate orders and activations.
• Mentor team members and manage workloads to ensure responsibilities are followed.
• Maintain accurate CRM records and project documentation.

Skills

Project coordination

Customer delivery

CRM systems

Leadership

Stakeholder communication

Tools

MS Office

CRM software

Job description

Woods & Co Recruitment is partnering with an established and growing Australian business within the technology and telecommunications industry to recruit a Customer Delivery Team Leader / Senior Customer Delivery Specialist.

This is a fantastic opportunity for a highly organised and proactive professional to take ownership of customer projects, coordinate service delivery and support a small team. Working closely with customers, suppliers and internal stakeholders, you'll play a key role in ensuring projects are delivered efficiently and to a high standard.

What's in it for you?

• $75,000 – $80,000 + Super, depending on experience.

• Monday to Friday, 9am–5pm or 8:30am–4:30pm.

• Join an established and growing Australian business within the technology and telecommunications industry.

• Opportunity to step into a leadership position and support a small team.

• Full training provided on telecommunications products, systems and processes.

• Work across a diverse range of customer projects and technology solutions.

• Supportive and collaborative team environment.

• Opportunity for career development and progression within a growing business.

• Hands‑on, varied position where no two days are the same.

What will you do?

• Coordinate the end-to-end delivery of customer projects, from initial order through to successful service activation.

• Manage multiple projects simultaneously, ensuring deadlines, milestones and customer expectations are met.

• Act as a key point of contact for customers, providing regular updates throughout the delivery process.

• Liaise with wholesale partners, suppliers and technicians to coordinate orders, installations and activations.

• Proactively follow up on outstanding tasks, identify potential delays and resolve issues efficiently.

• Support and mentor team members, ensuring workloads are managed effectively and responsibilities are followed through.

• Maintain accurate CRM records, project documentation and operational reporting.

• Work closely with sales, technical and internal operations teams to ensure a seamless customer experience.

• Identify opportunities to improve internal processes, workflows and overall service delivery.

• Take ownership of customer enquiries and challenges, ensuring timely and effective resolutions.

What do you need?

• Previous experience in project coordination, service delivery, operations, customer service leadership or a similar role.

• Exceptional organisational skills with the ability to manage multiple projects and competing priorities.

• Strong communication skills and confidence liaising with customers, suppliers and internal stakeholders.

• A proactive, solutions-focused approach with a genuine willingness to take ownership.

• Excellent attention to detail and confidence working with CRMs, systems and structured processes.

• Ability to work independently, prioritise tasks and consistently follow through on commitments.

• A positive, personable and resilient attitude with the ability to thrive in a fast‑paced environment.

• Confidence supporting, mentoring and guiding other team members.

• Experience in telecommunications or IT would be advantageous but is not essential.

• Candidates from logistics, scheduling, property management, facilities coordination and broader operational backgrounds are encouraged to apply.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications, no matter age or status, from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability. **Please note only shortlisted candidates will be contacted.