Scheduler

Woods & Co; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Job summary

Woods & Co Recruitment is partnering with an innovative Australian business to recruit a Scheduler / Customer Experience Specialist based in Inner City Melbourne. You will be the first point of contact for customers, coordinating bookings and scheduling across a national network while liaising with drivers and internal teams to ensure timely collections.

The role offers exposure to daily logistics operations, a fast-paced environment, and opportunities to develop across customer experience,

Qualifications

• Previous experience in customer service, customer experience, administration or a coordination-based role.
• Excellent communication skills and a genuine passion for delivering exceptional customer service.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions-focused approach and willingness to take ownership.
• Confidence communicating with customers, drivers and internal stakeholders.
• Comfortable working in a fast-paced environment where priorities can change.
• Experience in logistics, transport, fleet coordination or scheduling would be advantageous but is not essential.
• A positive attitude, willingness to learn and genuine interest in joining a growing business.

Responsibilities

• Be the first point of contact for customers, managing enquiries via phone and email.
• Coordinate customer bookings, collections and scheduling across a national network.
• Manage the customer support inbox, ensuring enquiries are resolved efficiently.
• Liaise with drivers and contractors to troubleshoot operational issues and ensure timely collections.
• Support daily logistics operations, including scheduling, rebookings and service coordination.
• Build strong relationships with customers, internal teams and external stakeholders.
• Assist with fleet coordination, compliance requirements and operational administration.
• Work closely with the Operations Manager to identify opportunities to improve processes and customer experience.

Skills

Customer service

Coordination

Communication

Organisational skills

Proactive approach

Job description

Woods & Co Recruitment is partnering with an innovative, rapidly growing Australian business operating at the forefront of sustainability, recycling and logistics to recruit a Scheduler / Customer Experience Specialist based in Inner City Melbourne.

Working alongside some of Australia's largest organisations, our client is helping businesses rethink how they manage recycling, waste and sustainable logistics solutions. With a growing national footprint and exciting partnerships across major industries, this is a fantastic opportunity to join a business making a genuine impact.

Reporting directly to the Operations Manager, you'll play a key role in ensuring customers receive exceptional service while supporting the coordination of daily logistics operations, drivers and collections.

This is more than your traditional customer service position. You'll have exposure to the operational side of a growing national business, working closely with customers, drivers and internal stakeholders to ensure everything runs smoothly.

What's in it for you?

• Join a growing Australian business making a genuine impact in sustainability.
• $70,000 - $85,000 + Super,
• Work with major national organisations and exciting corporate partnerships.
• Opportunity to develop your career across customer experience, logistics and operations.
• Work closely with the Operations Manager & CEO and wider leadership team.
• Diverse, hands-on position where no two days are the same.
• Supportive, collaborative team environment based Inner City Melbourne.

What will you do?

• Be the first point of contact for customers, managing enquiries via phone and email.
• Coordinate customer bookings, collections and scheduling across a national network.
• Manage the customer support inbox, ensuring enquiries are resolved efficiently.
• Liaise with drivers and contractors to troubleshoot operational issues and ensure timely collections.
• Support daily logistics operations, including scheduling, rebookings and service coordination.
• Build strong relationships with customers, internal teams and external stakeholders.
• Assist with fleet coordination, compliance requirements and operational administration.
• Work closely with the Operations Manager to identify opportunities to improve processes and customer experience.

What do you need?

• Previous experience in customer service, customer experience, administration or a coordination-based role.
• Excellent communication skills and a genuine passion for delivering exceptional customer service.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions-focused approach and willingness to take ownership.
• Confidence communicating with customers, drivers and internal stakeholders.
• Comfortable working in a fast-paced environment where priorities can change.
• Experience in logistics, transport, fleet coordination or scheduling would be advantageous but is not essential.
• A positive attitude, willingness to learn and genuine interest in joining a growing business.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications, no matter age or status, from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

** Please note only shortlisted candidates will be contacted.