Customer Experience Specialist

Woods & Co; City of Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Salary + Super + Bonus Structure

Growth opportunities

Supportive culture

Job summary

Woods & Co Recruitment is partnering with a leading property developer in Victoria to hire a customer-focused professional. You’ll be the first point of contact for enquiries, coordinate appointments and support Sales Consultants across the northern region.

Based at head office and display locations, you will manage CRM activity, qualify leads, book appointments, follow up no-shows, and prepare reports for the Head of Sales.

Qualifications

• 3+ years’ experience in a similar customer experience, sales support or appointment setting role.
• Property or land development experience highly regarded.
• Strong customer service and communication skills, with confidence communicating both over the phone and face-to-face.
• Excellent organisation and attention to detail, with the ability to manage multiple priorities.
• A proactive approach with the initiative to follow up and get things done.
• Experience using Salesforce, along with strong Microsoft Office 365 skills.
• Flexibility to work across different display locations and weekends.

Responsibilities

• Respond to customer enquiries via phone, email and display locations, delivering a friendly customer experience.
• Manage CRM activity across the region, keeping leads, enquiries, appointments and outcomes up to date.
• Qualify leads and book appointments for Sales Consultants, managing confirmations, cancellations and rebooking.
• Follow up leads, no-shows and outstanding CRM tasks to keep the sales pipeline moving.
• Welcome display visitors and connect them with the right Sales Consultant.
• Support the Sales team with CRM administration, lead follow-up and diary management.
• Prepare regular reports for the Head of Sales on enquiry volumes, appointments and lead activity.

Skills

Customer experience

Sales support

Appointment setting

Tools

Salesforce

Microsoft Office 365

Job description

Woods & Co Recruitment is excited to partner with a leading property developer behind major residential projects across Victoria, with an exciting period of growth ahead.

This is a great opportunity for a customer-focused professional to join a busy sales environment and play a key role in managing customer enquiries, coordinating appointments and supporting the Sales Consultants across the northern region.

Working across the Head Office and display locations, you’ll be the first point of contact for customers and ensure every enquiry is captured, followed up and converted into a qualified appointment.

What’s in it for you?

• $80,000 + Super + Bonus Structure.
• Join a well-established property developer in an exciting period of growth.
• Varied role combining customer experience, sales support and CRM management.
• Work alongside an experienced Sales team across multiple exciting locations.
• Be part of a supportive company culture that values its peopleand long-term growth.

What do you do?

• Respond to customer enquiries via phone, email and display locations, delivering a friendly customer experience.
• Manage CRM activity across the region, keeping leads, enquiries, appointments and outcomes up to date.
• Qualify leads and book appointments for Sales Consultants, managing confirmations, cancellations and rebooking.
• Follow up leads, no-shows and outstanding CRM tasks to keep the sales pipeline moving.
• Welcome display visitors and connect them with the right Sales Consultant.
• Support the Sales team with CRM administration, lead follow-up and diary management.
• Prepare regular reports for the Head of Sales on enquiry volumes, appointments and lead activity.

What do you need?

• 3+ years’ experience in a similar customer experience, sales support or appointment setting role.
• Property or land development experience highly regarded.
• Strong customer service and communication skills, with confidence communicating both over the phone and face-to-face.
• Excellent organisation and attention to detail, with the ability to manage multiple priorities.
• A proactive approach with the initiative to follow up and get things done.
• Experience using Salesforce, along with strong Microsoft Office 365 skills.
• Flexibility to work across different display locations and weekends.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

You will only be contacted if you are shortlisted and meet the above requirements.