Customer & Ops Project Lead - Roadside Experience (Hybrid)

Go Fractional; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Go Fractional in Melbourne is seeking a dedicated Project Manager - Customer & Operations to drive high-impact initiatives that enhance roadside assistance experiences and fuel business growth across AMS. You will coordinate across Customer, Operations, Sales, Technology and key partners to move complex ideas from concept to delivery.

This hybrid, 12-month fixed-term role demands a proven track record delivering complex projects in fast-paced environments, strong stakeholder engagement, and the

Qualifications

• Proven track record delivering complex projects in fast-paced environments.
• Strong stakeholder engagement and influencing skills.
• Experience coordinating across Customer, Operations, Sales and Technology.
• Ability to translate customer needs into actionable delivery plans.
• Comfort balancing customer outcomes with commercial priorities.

Responsibilities

• Lead customer operation and roadside experience initiatives from definition to delivery.
• Drive cross-functional programs to improve services and customer journeys.
• Turn ambiguity into clear plans, milestones and measurable outcomes.
• Facilitate collaboration, remove roadblocks and sustain delivery momentum.

Skills

Project management

Stakeholder engagement

Cross-functional collaboration

Customer-focused

Delivery excellence

Job description

Go Fractional in Melbourne is seeking a dedicated Project Manager - Customer & Operations to drive high-impact initiatives that enhance roadside assistance experiences and fuel business growth across AMS. You will coordinate across Customer, Operations, Sales, Technology and key partners to move complex ideas from concept to delivery.

This hybrid, 12-month fixed-term role demands a proven track record delivering complex projects in fast-paced environments, strong stakeholder engagement, and the