Customer‑Centric Tech & Retail Consultant

Singtel Group; Perth; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration and exclusive

$80 monthly credit and 25% off Optus

Paid Connected Day each year

Diversity networks: Culture Connect,_E

Counselling and support services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus in Albany is seeking a Retail Service Consultant to join our team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences with warmth, curiosity, and genuine care.

You’ll build strong product knowledge and explain tech solutions clearly, helping customers find personalised solutions that fit their needs. Be ready to adapt and support the store during busy periods.

Qualifications

• Focus on delivering standout customer experiences.
• Build product knowledge to explain tech solutions clearly.
• Use empathy and communication to understand needs and tailor solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and explain tech solutions in a friendly, simple way.
• Use your listening skills to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries with empathy, clear communication and de-escalation.
• Contribute to a welcoming environment by working with your team to create memorable moments.
• Stay adaptable and proactive to keep the store running smoothly.

Skills

Customer focus

Communication

Empathy

Listening skills

Team player

Problem solving

Job description

Optus in Albany is seeking a Retail Service Consultant to join our team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences with warmth, curiosity, and genuine care.

You’ll build strong product knowledge and explain tech solutions clearly, helping customers find personalised solutions that fit their needs. Be ready to adapt and support the store during busy periods.