Customer Care Specialist – Sales & Solutions

Bizcover Pty; Western Australia; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Permanent Full-Time

Wesfarmers Share Plans

Exclusive team member discounts across

Résumé du poste

Blackwoods in WA is seeking a Customer Care Consultant to join our call centre and deliver high-quality service to customers across Australia. You will help customers find the right solutions from our extensive product range while contributing to sales and upholding our Customer Promise.

You will manage inquiries, build strong relationships, and identify opportunities for cross-selling and process improvements in a fast-paced environment.

Qualifications

• Strong communication skills and a proactive approach to problem-solving.
• Ability to work well in a team and foster positive relationships.
• Computer literacy (Windows, telephony systems).
• Strong commercial acumen and ability to analyse and solve customer issues.
• Friendly, customer-focused attitude and commitment to high service standards.

Responsabilités

• Manage sales, service and backorder enquiries, aiming for first-call resolution.
• Build strong relationships with customers, Account Managers and internal teams.
• Use questioning techniques and systems (FOCUS) to provide the best product and service solutions.
• Identify future sales or cross-selling opportunities.
• Support team members and contribute to group projects.
• Seek ways to improve processes and create efficiencies.

Connaissances

Communication skills

Problem-solving

Team player

Computer literacy

Commercial acumen

Description du poste

Blackwoods in WA is seeking a Customer Care Consultant to join our call centre and deliver high-quality service to customers across Australia. You will help customers find the right solutions from our extensive product range while contributing to sales and upholding our Customer Promise.

You will manage inquiries, build strong relationships, and identify opportunities for cross-selling and process improvements in a fast-paced environment.