Customer Care Specialist: Fast-Paced Support & Growth

Blackwoods; Mackay Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Team member discounts

Blackswoods employee perks program

Paid training and career development

Team events and recognition

Employee assistance program

Fitness program membership

Refer-a-Friend bonuses

Free onsite parking

Job summary

Blackwoods is seeking a dedicated Customer Care professional in Australia to provide frontline support by phone and email. You will manage inquiries, resolve issues, and ensure orders are tracked to meet delivery expectations.

The role emphasizes proactive problem solving, strong communication, and a team-oriented mindset to deliver exceptional customer outcomes across our business units.

Qualifications

• 2+ years of customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive and solutions-focused mindset.
• Ability to work in a fast-paced environment and manage competing priorities.
• High attention to detail and problem-solving skills.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage customer enquiries and resolve issues quickly and effectively.
• Follow up on orders to ensure delivery expectations are met.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

Customer service experience

Communication skills

Proactive problem solving

Multitasking in fast-paced environment

Attention to detail

Team player

Resilience and accountability

Job description

Blackwoods is seeking a dedicated Customer Care professional in Australia to provide frontline support by phone and email. You will manage inquiries, resolve issues, and ensure orders are tracked to meet delivery expectations.

The role emphasizes proactive problem solving, strong communication, and a team-oriented mindset to deliver exceptional customer outcomes across our business units.