Customer Care Specialist: Fast-Paced Support & Solutions

Blackwoods; Mackay Regional; On-site; AUD 56,000 - 66,000; Full time

Benefits offered by this job

Team discount card

OnePass subscription

Wesfarmers offers

Career development

Team events

Employee Assistance Program

Fitness Passport

Refer-A-Friend bonus

Free onsite parking

Job summary

Blackwoods in Mackay is seeking a permanent full-time Customer Care professional to be the go-to contact for customers needing support. You will answer enquiries, investigate solutions, manage orders and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who thrives in a fast-paced environment and takes pride in helping customers, we'd love to hear from you.

Qualifications

• Minimum 2+ years in customer service roles.
• Strong verbal and written communication.
• Proactive, solutions-focused mindset.

Responsibilities

• Provide outstanding service via phone and email
• Manage customer enquiries and resolve issues
• Follow up on orders to meet delivery expectations
• Investigate issues and escalate when needed
• Build relationships with customers and internal teams
• Identify opportunities to improve processes

Skills

Customer service excellence

Communication skills

Problem-solving

Multitasking

Team player

Job description

Blackwoods in Mackay is seeking a permanent full-time Customer Care professional to be the go-to contact for customers needing support. You will answer enquiries, investigate solutions, manage orders and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who thrives in a fast-paced environment and takes pride in helping customers, we'd love to hear from you.