Customer Care Consultant - Canning Vale WA

Blackwoods; Perth; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Wesfarmers Share Plans

Discounts across Blackwoods, Workwear,

Free OnePass Membership

Savings from 400+ retail partners

Wellbeing benefits and Employee Assoc.

Job summary

Blackwoods in Australia is hiring a Customer Care Consultant to be the friendly, solutions‑focused voice for customers across the country. You’ll support enquiries in our call centre, helping customers find the right solutions from our extensive product range while contributing to sales and fulfilling our Customer Promise.

In this permanent full‑time role, you’ll manage sales and service enquiries, build relationships with customers and internal teams, use our focus systems to deliver the best

Qualifications

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage).
• Strong communication skills and a proactive approach to problem-solving.
• Ability to work well in a team and foster positive relationships.
• Computer literacy (Windows, telephony systems).
• Strong commercial acumen and ability to analyse and solve customer issues.
• Friendly, customer-focused attitude and commitment to high service standards.

Responsibilities

• Manage sales, service and backorder enquiries, aiming for first-call resolution
• Build strong relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
• Identify future sales or cross-selling opportunities
• Support team members and contribute to group projects
• Seek ways to improve processes and create efficiencies

Skills

Customer service experience

Sales awareness

Relationship building

Analytical thinking

Proactive problem solving

Team collaboration

Tools

Windows

Telephony systems

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‑focused voice our customers rely on.

Your Opportunity

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

• Manage sales, service and backorder enquiries, aiming for first‑call resolution
• Build strong relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
• Identify future sales or cross‑selling opportunities
• Support team members and contribute to group projects
• Seek ways to improve processes and create efficiencies

What You’ll Bring:

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
• Strong communication skills and a proactive approach to problem‑solving
• Ability to work well in a team and foster positive relationships
• Computer literacy (Windows, telephony systems)
• Strong commercial acumen and ability to analyse and solve customer issues
• Friendly, customer‑focused attitude and commitment to high service standards

Why Join Us?

• Permanent Full-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
• Enjoy exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
• Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and career pathways across the broader Wesfarmers Group
• Take advantage of generous paid parental leave and the option to purchase up to 4 weeks of additional annual leave
• Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
• Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact in a respected industry leader

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.