Client Care Specialist — Elevate Customer Experience

Blackwoods; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Team Member discount card

FREE One Pass subscription

Wesfarmers share plans

Wellbeing support program

Job summary

Blackwoods in Regency Park, SA, is seeking a Customer Care Consultant to join our team and deliver outstanding service to customers daily.

As the first point of contact, you will assist with phone and email enquiries, process orders and quotes, and provide product information to help customers find the right solutions. A fast-paced environment and a customer-first mindset are essential.

Qualifications

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Responsibilities

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

Skills

Customer service experience

Communication skills

Problem solving

Detail orientation

Multitasking

Computer systems

Team player

Tools

CRM systems

Job description

Blackwoods in Regency Park, SA, is seeking a Customer Care Consultant to join our team and deliver outstanding service to customers daily.

As the first point of contact, you will assist with phone and email enquiries, process orders and quotes, and provide product information to help customers find the right solutions. A fast-paced environment and a customer-first mindset are essential.